Frequently Asked Questions
1. Will I be charge duties?
Customs fees will be applied to shipments with an invoice value of $50 USD or more. This means that you will be assessed customs duties if the total cost of your package, including any insurance and shipping fees, is higher than this sum.
2. What are your shipping rates?
To view our most recent rate sheet, click here. You can also use our online calculator to be guided with an estimate of your shipping expenses by entering the product’s type and the sum of it in US dollars (the item price plus any insurance and delivery costs).
3. How does Webconnect works?
Its easy click here to see
4. Do I need to pay for delivery?
5. How do I return an item?
Unfortunately, at this time, we do not facilitate return shipments. If you want your products delivered back to the US quickly, you can think about using FedEx or another courier service.
6. Can Webconnect make purchase on my behalf?
Yes, we are able to make purchases on behalf of customers. For further clarification, please contact us
7. I am having problems signing up.
8. Do you deliver outside of Kingston?
Yes, we deliver outside of Kingston by using Kutsford and Zipmail.
9. What information need to be provided when collecting my package(s).
An identification card will be required to collect your package(s).
9. What information need to be provided when collecting my package(s).
An identification card will be required to collect your package(s).
10. What size items do you ship?
All sizes are available for shipping. You shop it, and we’ll get it to you. 😀
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Store Hours
Monday–Thursday: 9am - 5pm
Friday: 9am - 4pm
Saturday: 10am - 2pm
Sunday: Closed