Frequently Asked Questions

1. Will I be charge duties?

Customs fees will be applied to shipments with an invoice value of $100 USD or more. This means that you will be assessed customs duties if the total cost of your package, including any insurance and shipping fees, is higher than this sum.

2. What are your shipping rates?
To view our most recent rate sheet, click here. You can also use our online calculator to be guided with an estimate of your shipping expenses by entering the product’s type and the sum of it in US dollars (the item price plus any insurance and delivery costs).
3. How does Webconnect works?

Its easy click here to see

4. Do I need to pay for delivery?
This will depend on your location; please click here to contact a customer service representative for more information.
Click here to talk to us on WhatsApp.
5. How do I return an item?
Unfortunately, at this time, we do not facilitate return shipments. If you want your products delivered back to the US quickly, you can think about using FedEx or another courier service.
6. Can Webconnect make purchase on my behalf?
Yes, we are able to make purchases on behalf of customers. For further clarification, please contact us
7. I am having problems signing up.
Not a problem, we can help with that. Please click here and provide us with your full name, contact number, email address, TRN number and address. Click here to WhatsApp us directly.
8. Do you deliver outside of Kingston?
Yes, we deliver outside of Kingston by using Kutsford and Zipmail.
9. What information need to be provided when collecting my package(s).
An identification card will be required to collect your package(s).
9. What information need to be provided when collecting my package(s).
An identification card will be required to collect your package(s).
10. What size items do you ship?

All sizes are available for shipping. You shop it, and we’ll get it to you. 😀

11. Will I be charged storage?

Members will be charged storage of 70 JMD $ per day, 7 days after package is billed by Webconnect.

Connect With Us

Contact Us

876-813-4703

webconnectshipping@gmail.com

 

Store Hours

Monday–Thursday: 9am - 5pm

Friday: 9am - 4pm

Saturday: 10am - 2pm

Sunday: Closed